What age must i be to use this service?
We provide support for users age thirteen (13) and older. If you are under 13, you may not use the Here2Talk Service. We must comply with the Children's Online Privacy Protection Act of 1998. If you are under eighteen (18), your use of Here2Talk signifies that you have consent from your parent or legal guardian to use the Here2Talk Service.
How do I find you?
Log onto Habbo, the online world where our Clinic is situated.
Visit
www.habbo.com to create an avatar. Then enter inside the virtual world.
Once inside Habbo, Simply Search ''here2talk'' on the Habbo Navigator Search Box to find our Clinic.
How can I book an Appointment?
We don't offer specific appointment times. Instead, we offer a free
walk in service on a first come, first serve basis. Turn up early to avoid any queue. We suggest turning up 60 Minutes before our Opening Times. Please queue up on the line of Rollers.
What are the Opening Times?
Our clinic is open 10 hours per week, every week of the year including all public holidays.
We've provided a schedule below:
UK Time US Central Time US Eastern Time
Monday 8pm - 9pm 3pm - 4pm 4pm - 5pm
Tuesday 9pm - 10pm 4pm - 5pm 5pm - 6pm
Wednesday 10pm - 11pm 5pm - 6pm 6pm - 7pm
Thursday 10pm - 11pm 5pm - 6pm 6pm - 7pm
Friday 9pm - 10pm 4pm - 5pm 5pm - 6pm
Saturday 6pm - 7pm 1pm - 2pm 2pm - 3pm
Sunday 2pm - 6pm 9am - 1pm 10am - 2pm
We suggest turning up 60 Minutes before the above times to avoid any long Queue.
Wait on the rollers to be seen by a Counsellor.
I don't live in the UK, I'm in a Different time zone! What should I do?
Canada Central Time is the same as US Central Time
above.
What should I talk about with the Counsellor?
Talk to us about anything which troubles or upsets you. It could be about body image, sexuality, friendship, bullying or low self esteem. We help with grief, dealing with a death or even coping with a general worry. No issue is too small and no subject is right or wrong. Sometimes even the smallest things can cause great upset!
We're here to listen in a relaxing, private environment free from embarrassment. Whilst a friend or family member may judge you, we offer anonymous advice free from consequences. No one will ever know you've been to see us. All we ask is that you ''open up'', allowing your emotions to be released. This way, you can confront your issue and give us the most detailed information regarding why it upsets you. The more we know regarding the ''issue'', the more advice we can give.
We steer you in the right path. Nothing is right or wrong. Please remember that this is a real counselling service and not role play. We strictly only deal with real issues, chat is regulated by Moderators.
How will this service help me?
Sometimes just talking about something which concerns you can really help! As humans we ''bottle up'' our emotions and problems. Confronting your deepest thoughts and talking to an anonymous counsellor may offer you a better understanding of your issue, leading to a resolution.
There's no time limit. We never get tired or bored of listening.
Whilst friends or family may judge you, this service is entirely anonymous.
You're under no obligation to see us ever again, you don't have to worry about any consequences which may occur unlike if you told a friend or relative face to face. You may feel better after just one visit, but sometimes it can take multiple visits to have an impact on the issue.
Is this service free, safe and confidential?
This service is both free and safe. There's no charge what-so-ever. Our trained counsellors will never ask for any personal information such as your real name, location or contact details. They will only ask questions to help specifically with your issue and keep the conversation rolling. To ensure your session will be confidential, we'll hold it within a private environment with only you and the counsellor in a locked room. We don't record any information and you're under no obligation to ever see us again.
Keep in mind that all conversations are, however, recorded by Sulake, therefore your conversation will be moderated to ensure your safety. We cannot always guarantee that your chat log is entirely confidential due to Moderation and the Internet. Nothing is 100% confidential on the Internet. Your conversation may be monitored but not recorded for quality purposes by one of our managers. If this is the case, then they will be monitoring the counsellor for training purposes only and will always ask for your permission before hand, to monitor the session.
We ask that you always follow the ''Habbo Way'' whilst in our clinic. Should you break any rules of Habbo then we reserve the right to end your counselling session. As with all counselling sessions - If your Counsellor believes your at risk, or your putting others at risk, then for yours and others safety they may need to break confidentiality.
We are not held liable should confidentiality be broken since the Internet is never 100% Confidential. We suggest updating any Virus software on your computer to prevent spyware, viruses and key loggers from recording your information.
Can I Join your Group or wear a Badge?
Visit
www.habbo.com/groups/here2talk to join our Group.
Who runs this service?
This counselling service is run by teens for teens. To ensure proper safety and upkeep it's managed by adults over the age of 21 years with some experience of Counselling, meaning it's a professionally run service by adults. Everybody on the team has experience with counselling offline. This is a voluntary, non profit making group of individuals providing a much needed service to youngsters.
The website and set-up was paid for out of our own pockets. With the younger generation (13-18) having the highest suicide rate in the world, we're providing an opportunity to help those in need. Under no circumstance do we record any details what-so-ever, unless someones life is at serious risk. We never, ever ask for personal information and we make no profit. This service is in no way connected to Sulake, Habbo or any other company or health care provider.
What are the rules?
We only deal with real life issues since this is not a role play or pretend service and cannot see anybody under the age of 13. If a counsellor suspects you're abusing the system, we reserve the right to ban your use of this service indefinitely. Since our Service is within the Habbo Community, you should always follow the Habbo Way, which can be found on Habbo.com.
Never, under any circumstances give out personal information such as contact details, location, name, telephone number or email. We will never, ever ask for your personal information. The service is entirely free, we don't accept any form of donation. Also, should you ask any member of staff for a job, your counselling session will be terminated and you'll be banned from the clinic. We have no job vacancies. This is not an employment office. This is an important busy clinic without the time to deal with time wasters.
We provide support for users age thirteen (13) and older. If you are under 13, you may not use the Here2Talk Service. We must comply with the Children's Online Privacy Protection Act of 1998. If you are under eighteen (18), your use of Here2Talk signifies that you have consent from your parent or legal guardian to use the Here2Talk Service.
Can i make a donation or help you?
We have a Group Badge you can join, visit the link below:
www.habbo.com/groups/here2talk
This is a free service and under no circumstances do we accept donations. The best thing you can do to help us is to join our Group Badge. Please suggest our Clinic to your friends and use the advice given by your counsellor to better your life.
May i have a Job?
We strictly prohibit all employment requests since we're not a job provider. Any break of this rule will result in an immediate permanent ban from our clinic. We suggest joining our Group Badge incase this changes in the future.
(See above)
What if my computer crashes during the counselling session?
We understand that rarely technology can break. Likewise, our counsellors can on occasions experience technical glitches. Should any incident occur which interrupts your counselling session, then we'll be happy to continue the counselling session on another occasion, since the technical glitch may happen again if we were to resume the same session. Since we're usually very busy, you'll have to re-enter our clinic and re-join the queue from the beginning.
How long will my counselling session last?
Since all issues are different, there's no average counselling time. Some sessions last ten minutes, others can last upwards towards twenty minutes. If we feel you may need further help or your session has lapsed over twenty minutes, then we'll either provide additional time or invite you back on another day depending on scheduling.
Can I see the same counsellor on multiple occasions?
With regret, we cannot always ensure you'll see the same counsellor twice. Should you wish to see the same counsellor again then feel free to ask them at the end of your session on which day they'll be returning. Most counsellors have a private timetable, attending the clinic on set days. In the unlikely event you cannot see the same counsellor again, please remember that all of our counsellors are specifically trained to help and can continue from where the previous session ended.
Finally, remember it's you who drives the session, not the counsellor. They are only here to listen and offer suggestions, steering you, the driver of your life in the right direction. They're in the passenger seat offering guidance. If you wish to see the same counsellor twice then please let them know at the end of your session.
Can i see a different counsellor as i would like a second opinion?
Of course! You can see as many of our counsellors as you like. But please remember that you'll have to queue up since it's a walk in clinic only and we cannot guarantee you'll meet a different counsellor.
We suggest turning up on multiple days, since different counsellors usually operate on different scheduled days.
How can i contact you?
You can get in touch with us via our clinic Manager who is ''Mr-Woman'' on Habbo.
Remember, don't contact us regarding a job opportunity or donation. We have no job openings and do not accept donations. Post your query on Mr-Woman's Guest Book, allowing 48 hours for a reply.
Clinic Manager:
www.habbo.com/home/mr-woman
Leave a message on Mr-Woman's guestbook and she will get back to you.
Are you associated with Sulake or Habbo?
No. This service is not linked with any Company, Service, Provider or Organisation. We're a voluntary group of amateurs set up to help youngsters seek assistance. Habbo is a Chat based service that we may use, like any other chat room or forum, to offer guidance.
Our Terms Of Service
Never share your full name, credit card information, school name or location, home address, social security number, phone number, or other personally identifying information through any internet medium. Doing so can put you in personal danger, and can cause you to fall victim to identity theft or financial fraud.
If you are considering suicide you should call the National Suicide Hotline immediately at 1-800-SUICIDE (United States) or talk with a health care professional such as your doctor. Here2Talk cannot, and will not, assume the role of your physician or therapist. This service is a peer to peer place of advice for teens, by teens, run in a professional manner but by amateurs.
This service should never be used to replace the specialised training and professional judgment of a qualified health care professional or mental health care provider. We are not associated with Habbo, Sulake or any other Service/Organisation.
Here2Talk will not be held responsible for the use of the information or advice provided. Always consult a trained mental health professional before making any decision regarding treatment of yourself or others. By using our clinic you automatically agree to follow our Terms Of Service.
We always respect the Habbo Way and ask that all visitors to our Clinic do the same.
Should any Staff and/or Visitor break the Habbo Way, then they will be BANNED from our Clinic.
